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OracleCloudCare · 24/7 Managed Support · HCM · ERP · SCM · EPM · PPM

Oracle Fusion Cloud
Support & Maintenance

Oracle Fusion Cloud isn’t a deploy-and-forget platform. It evolves quarterly, your business changes, and incidents happen. OracleCloudCare by eAppSys provides 24/7 managed support and maintenance across HCM, ERP, SCM, EPM, and PPM — so your Oracle investment keeps delivering.

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eAppSys Oracle Fusion Cloud Services

Oracle Fusion Cloud Support & Maintenance

Going live on Oracle Fusion Cloud is the beginning, not the end. Incidents need resolving fast. Business processes need optimising. New requirements emerge. Quarterly Oracle updates need managing. Integrations need maintaining. Your internal team can’t do all of this without dedicated Oracle expertise. OracleCloudCare is eAppSys’s named managed support service — covering the full Oracle stack, available around the clock, staffed by Oracle-certified professionals who know your specific implementation.

“Oracle Fusion Cloud Applications are updated on a quarterly schedule to give customers rapid access to innovation, reduce downtime, and facilitate planning. Customers’ test and production environments are updated using a staggered schedule based on cohorts — Cohort A: February, May, August, November; Cohort B: March, June, September, December; Cohort C: April, July, October, January.”

What eAppSys Delivers

24/7 Incident Management

Round-the-clock monitoring and incident response with defined SLAs — ensuring production issues are resolved before they impact your business.

Functional Application Support

Business process issues, configuration corrections, and functional enhancements across HCM, ERP, SCM, EPM, and PPM — handled by Oracle-certified functional consultants.

Quarterly Update Management

End-to-end management of Oracle’s quarterly SaaS updates — test environment validation, opt-in decisions, regression testing, and production rollout co-ordination.

Performance Optimisation

Continuous performance improvement for applications, reports (OTBI, BIP, FRS), and workflows — ensuring your Oracle environment stays efficient as data volumes grow.

Integration Maintenance

OIC integration monitoring, error handling, and maintenance — plus support for VBCS, APEX, and other PaaS extensions around your Fusion core.

Knowledge Sharing & Training

Guidance and training for your internal teams on managing Oracle Fusion effectively — building self-sufficiency alongside managed support.

Enhancement Delivery

New configuration, new reports, new integrations, and functional enhancements delivered through a managed backlog — so your Fusion system grows with your business.

Proactive Health Checks

Periodic system health reviews covering configuration integrity, integration performance, data quality, and security compliance — before issues become incidents.

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Oracle Fusion Cloud

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Common Use Cases

Post-Go-Live Stabilisation

Hypercare and stabilisation support in the weeks immediately after go-live — the most critical period for any Oracle Fusion deployment.

Ongoing Application Management

Long-term managed support for an organisation without the internal Oracle resource to manage Fusion day-to-day.

Incident Response

When something breaks in production — payroll failing, integrations down, reports not running — OracleCloudCare provides expert triage and resolution.

Quarterly Update Support

Co-ordinated support through each of Oracle’s four annual Fusion updates — validation, testing, and communication to the business.

Multi-Vendor Programme Support

eAppSys works best in multi-vendor environments — complementing your system integrator’s delivery responsibilities with dedicated application management.

Continuous Improvement

A structured backlog of enhancements, new reports, and optimisations — ensuring your Oracle Fusion investment continues to deliver value post-go-live.

How We Work With You

01

Assess

Understand your current state, requirements, and priorities

02

Design

Design the solution aligned to Oracle best practices and your business needs

03

Build

Implement, configure, or develop to your agreed specification

04

Test & Validate

Business and technical validation before deployment to production

05

Deploy & Support

Production deployment with ongoing managed support and quarterly update adoption

Why Our Customers Choose eAppSys

Oracle Partner

Oracle-certified expertise across every Fusion pillar — not generic IT support from a team that learned Oracle last month.

24/7 Global Coverage

UK-based management with offshore delivery capability — providing around-the-clock coverage across time zones without the cost of a 24/7 UK team.

Full Stack Support

SaaS, PaaS, iPaaS, and IaaS — OracleCloudCare covers the entire Oracle stack, not just the application layer.

Named Service, Named Team

OracleCloudCare is a named managed service with a dedicated team who know your implementation — not an anonymous help desk.
Oracle Fusion Cloud delivers most value when it’s actively managed — not left to drift between quarterly updates while your business changes around it. OracleCloudCare ensures your Oracle investment keeps working for your organisation, every day.
Oracle Fusion Cloud Support & Maintenance

Frequently Asked Questions

The questions we get asked most before this type of engagement starts.

What is OracleCloudCare?
OracleCloudCare is eAppSys’s named managed support service for Oracle Fusion Cloud customers. It covers Oracle SaaS (HCM, ERP, SCM, EPM, PPM) incident resolution, quarterly update management, performance optimisation, integration maintenance, and custom development — with 24/7 monitoring and defined SLAs. As eappsys.com describes it: ‘OracleCloudCare covers monitoring, troubleshooting, upgrades, and maintenance, ensuring that our clients’ Oracle environments operate optimally and evolve with minimal disruption.’
OracleCloudCare covers the full Oracle Fusion Cloud suite across SaaS, PaaS, iPaaS, and IaaS: Oracle Fusion HCM, ERP, SCM, EPM, and PPM at the SaaS layer; Oracle Integration Cloud (OIC), VBCS, and APEX at the PaaS layer; and Oracle Cloud Infrastructure (OCI) at the IaaS layer. eappsys.com states: ‘We provide ongoing support for key Oracle tools such as Oracle Integration Cloud (OIC), Visual Builder Cloud Service (VBCS), Application Express (Apex), BI Publisher (BIP), and Oracle Transactional Business Intelligence (OTBI).’
OracleCloudCare provides end-to-end quarterly update management: reviewing Oracle’s release notes for in-scope features; validating test environments post-update; making opt-in decisions for new functionality in consultation with the customer; regression testing key business processes and integrations; and co-ordinating production environment rollout. Oracle updates test environments first (two weeks before production), which provides the validation window. Cohort scheduling means production updates in February/May/August/November (Cohort A), March/June/September/December (Cohort B), or April/July/October/January (Cohort C).
Yes — OracleCloudCare is specifically designed to work in multi-vendor environments. As eappsys.com states: ‘We work best in multi-vendor environments and help all the teams involved in making sure that the deliverables that are the end customer’s responsibilities are made available to the implementation teams on time.’ OracleCloudCare can complement a system integrator’s delivery responsibilities, supplement an internal IT team, or serve as the primary Oracle support resource for organisations without internal Oracle expertise.
OracleCloudCare SLAs are defined by incident severity — P1 (production down), P2 (major functionality impaired), P3 (non-critical issue), and P4 (enhancement request) — with response and resolution targets for each. Specific SLA terms are agreed at contract stage based on the scope of support and the criticality of the modules covered. 24/7 coverage is available for P1 and P2 incidents as a standard component of the managed service.
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