Run & Maintain · SLA-Backed · SaaS · PaaS · IaaS · Full-Stack
Keep your Oracle Fusion Cloud environment stable, secure, and always current. eAppSys delivers SLA-backed AMS — incident management, quarterly update cycles, environment operations, security administration, OIC integration monitoring, and OCI infrastructure management across HCM, ERP, SCM, PPM, and CX.
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AMS — What eAppSys Owns
eAppSys AMS owns the full operational lifecycle of your Oracle Fusion Cloud environment — incident resolution, update cycles, environment health, integration monitoring, security, and OCI infrastructure — all under one SLA.
Both models include enhanced 24×7 burst coverage for Oracle quarterly releases, payroll processing periods, and defined business-critical campaigns.
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Oracle Fusion Cloud delivers quarterly updates four times a year. eAppSys runs a dedicated update track in parallel with BAU AMS — so Oracle’s release schedule never disrupts incident resolution.
Release notes reviewed; impact on live config, integrations, and APEX extensions identified
Regression test plan updated; stakeholders briefed on functional changes and new features
Regression across SaaS modules, OIC flows, APEX extensions, and OCI components; defects fixed
Production update applied in agreed window; rollback plan tested; smoke test confirms critical processes
48–72hr enhanced monitoring post-update; rapid response to any post-deployment issues
eAppSys AMS covers every layer of Oracle Cloud — the same team owns SaaS incidents, PaaS integration failures, and OCI infrastructure issues under one SLA.
eAppSys embeds its own platform accelerators directly into AMS delivery — reducing incident resolution time, ensuring GDPR-compliant environments, and building self-service capability over time.
Data Masking · P2T · GDPR
Oracle Fusion-aware PII masking applied on every P2T activity — HCM, ERP, and SCM data masked intelligently. GDPR-compliant, ICO-auditable. Non-production is always protected.Release Management · CI/CD
Controlled deployment pipelines for OIC integrations, BIP reports, and APEX applications — consistent, repeatable promotion across DEV, SIT, UAT, and PROD, reducing release risk.Data Archival · Retention
Historical Fusion data archival and access — managing data lifecycle requirements to keep production Fusion performant while retaining full historical records for compliance and reporting.Data Quality · Reconciliation
AI-enhanced data quality platform — used within AMS to profile and reconcile data quality issues surfaced during incident root-cause analysis, and to validate P2T data.AI Triage · Automation
AI agent framework — automates routine incident triage, OIC flow anomaly detection, log analysis, and first-line resolution for known Fusion error patterns, reducing MTTR.Knowledge · Self-Service
AI-powered Fusion support knowledge platform — surfaces known resolutions, reduces repeat P3/P4 incidents, and builds a self-service knowledge base that grows with every incident resolved.eAppSys offers two models. Enhanced — 24×7×365 coverage, 99.5% availability, 15-minute P1 response for revenue-critical and global 24-hour operations. Standard + Targeted Enhanced — business-hours coverage, 99.0% availability, with 24×7 burst for Oracle quarterly releases, payroll processing, and business-critical campaigns. Both include a full severity framework, escalation path, and quarterly service reviews.
eAppSys AMS covers the full Oracle Cloud stack — SaaS: HCM (Core HR, Absence, Recruitment, Talent, Compensation, Learning, Case Management, HR Helpdesk), ERP (GL, AP, AR, Fixed Assets, Procurement, Expenses), SCM, PPM, CX; PaaS: OIC, HCM Extracts, APEX, Visual Builder; IaaS: OCI IAM, Vault, Bastion, ATP, Cloud Guard, VCN/networking.
Yes — eAppSys AMS integrates into tri-party and multi-party models where business teams own product governance, IT/Digital teams own platform and infrastructure, and eAppSys provides the AMS delivery engine. eAppSys integrates with existing toolchains (ServiceNow, GitHub, Datadog), manages integration dependencies end-to-end, and builds internal team capability through a formal knowledge transfer programme.
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