Run & Maintain · SLA-Backed · SaaS · PaaS · IaaS · Full-Stack
Keep your Oracle Fusion Cloud environment stable, secure, and always current. eAppSys delivers SLA-backed AMS — incident management, quarterly update cycles, environment operations, security administration, OIC integration monitoring, and OCI infrastructure management across HCM, ERP, SCM, PPM, and CX.
Home› Manged Support › Oracle Fusion AMS
AMS — What eAppSys Owns
eAppSys AMS owns the full operational lifecycle of your Oracle Fusion Cloud environment — incident resolution, update cycles, environment health, integration monitoring, security, and OCI infrastructure — all under one SLA.
Both models include enhanced 24×7 burst coverage for Oracle quarterly releases, payroll processing periods, and defined business-critical campaigns.
Talk to our Oracle EBS experts today
Oracle Fusion Cloud delivers quarterly updates four times a year. eAppSys runs a dedicated update track in parallel with BAU AMS — so Oracle’s release schedule never disrupts incident resolution.
Release notes reviewed; impact on live config, integrations, and APEX extensions identified
Regression test plan updated; stakeholders briefed on functional changes and new features
Regression across SaaS modules, OIC flows, APEX extensions, and OCI components; defects fixed
Production update applied in agreed window; rollback plan tested; smoke test confirms critical processes
48–72hr enhanced monitoring post-update; rapid response to any post-deployment issues
eAppSys AMS covers every layer of Oracle Cloud — the same team owns SaaS incidents, PaaS integration failures, and OCI infrastructure issues under one SLA.
eAppSys embeds its own platform accelerators directly into AMS delivery — reducing incident resolution time, ensuring GDPR-compliant environments, and building self-service capability over time.
Data Masking · P2T · GDPR
Oracle Fusion-aware PII masking applied on every P2T activity — HCM, ERP, and SCM data masked intelligently. GDPR-compliant, ICO-auditable. Non-production is always protected.Release Management · CI/CD
Controlled deployment pipelines for OIC integrations, BIP reports, and APEX applications — consistent, repeatable promotion across DEV, SIT, UAT, and PROD, reducing release risk.Data Archival · Retention
Historical Fusion data archival and access — managing data lifecycle requirements to keep production Fusion performant while retaining full historical records for compliance and reporting.Data Quality · Reconciliation
AI-enhanced data quality platform — used within AMS to profile and reconcile data quality issues surfaced during incident root-cause analysis, and to validate P2T data.AI Triage · Automation
AI agent framework — automates routine incident triage, OIC flow anomaly detection, log analysis, and first-line resolution for known Fusion error patterns, reducing MTTR.Knowledge · Self-Service
AI-powered Fusion support knowledge platform — surfaces known resolutions, reduces repeat P3/P4 incidents, and builds a self-service knowledge base that grows with every incident resolved.eAppSys offers two models. Enhanced — 24×7×365 coverage, 99.5% availability, 15-minute P1 response for revenue-critical and global 24-hour operations. Standard + Targeted Enhanced — business-hours coverage, 99.0% availability, with 24×7 burst for Oracle quarterly releases, payroll processing, and business-critical campaigns. Both include a full severity framework, escalation path, and quarterly service reviews.
eAppSys AMS covers the full Oracle Cloud stack — SaaS: HCM (Core HR, Absence, Recruitment, Talent, Compensation, Learning, Case Management, HR Helpdesk), ERP (GL, AP, AR, Fixed Assets, Procurement, Expenses), SCM, PPM, CX; PaaS: OIC, HCM Extracts, APEX, Visual Builder; IaaS: OCI IAM, Vault, Bastion, ATP, Cloud Guard, VCN/networking.
Yes — eAppSys AMS integrates into tri-party and multi-party models where business teams own product governance, IT/Digital teams own platform and infrastructure, and eAppSys provides the AMS delivery engine. eAppSys integrates with existing toolchains (ServiceNow, GitHub, Datadog), manages integration dependencies end-to-end, and builds internal team capability through a formal knowledge transfer programme.
Cookie preferences
eAppSys uses cookies to enhance your browsing experience, analyse website performance, and improve our services. By continuing to use our website, you consent to our use of cookies.
Your choices will be recorded by eAppSys for 3 months, after which we will ask for your preferences again. For the full list of cookies in each category used on our website, please see our Cookie Policy.
Essential for the eAppSys website to function securely. They enable core features such as page navigation, protection against malicious activity, submission of enquiry and contact forms, and remembering your cookie preferences. These cookies do not require consent and cannot be switched off.
Allow eAppSys to measure website traffic and understand how visitors engage with our content, such as which Oracle services, case studies and insights are viewed most. This helps us improve the performance, content and usability of our website. The information is used in aggregate and is not used to identify you personally.
Allow eAppSys and our trusted advertising partners, such as LinkedIn and Google, to show you relevant information about our Oracle solutions and events on other websites and platforms, and to measure the effectiveness of our campaigns. These cookies may track your activity across websites.
